Refund And Return

Refund and Return

Refund

Please contact our support team for any issues immediately once you receive your parcels including but not limited to below reasons:

Not received the parcel normally

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, not completing the customs clearance due to customer's reason, etc.

Note: If the following issues occur:

extreme weather, post office delay, customs clearance, local protest, etc. In these cases, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thank you.

Some items missing from my shipment

First, check if you have received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get stuck in crevices or in packing material. If you still can't find your item, please email customer service right away. Please provide a description of the missing quantities and pictures of the whole parcel. We will forward them to our warehouse to check the monitor records and the packing pictures records.

Returns

Customers who need to return the goods due to the mismatch of the actual quantity of the goods received, product quality problems, etc., can apply for return within two weeks after the receipt, and the overdue will not be accepted.

If you need to return the goods, please be sure to retain the integrity of the original packaging (including packaging, filling the inside) and ensure that the goods label is intact. The goods label is the only credential. If it is lost, goods can not be returned.

If applying for product quality return, the customer needs to provide a detailed performance test report in English as the basis for our negotiation with the supplier. If necessary, the need to provide both sides approved third-party English test report.

Conditions Where After-sales service is not accepted

The original packaging of the product and the label of the goods are missing.

Products have been used / tested on the machine.

Receipt time is more than two weeks (subject to courier sign date).

After-sales service processing time

After the user submits the after-sales application, we will give feedback within two business days.